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Please check your goods thoroughly, any damaged/faulty products should be advised within 24hrs

Hair can not be accepted back if is has been coloured/toned

Any returned goods will be replaced or a full credit, less shipping costs, will be applied against future purchases – no refunds are given

Any special orders, can not be refunded

All products must be returned in original packaging

Shipping costs will be invoiced to the purchaser/customer for replacement items

Goods remain the property of Platinum Lockz until invoice is paid in full


All hair is sold on the condition that, the purchaser thoroughly wash and check the hair to ensure satisfaction with the quality BEFORE it is applied to the wearer and BEFORE the bands are removed

We do not accept returns after the hair has been applied/used

Platinum Lockz Extensions are only guaranteed if applied correctly and Platinum Lockz products are used in conjunction with them

Please Note: From time to time there may be slight variations in the colour baths, which are beyond our control

Wavy Hair – Due to the perming solution, sometimes the colour is slightly different, please check and return if not happy


ALWAYS apply colour to DAMP hair

Use Semi-Permanent Colours only

ALWAYS carry out a TEST STRAND before applying (No responsibility will be taken by the supplier for incorrect colouring/toning)

Do not Bleach

Do not Perm


For the best results always Razor Cut

ONLY Sharp Razors to be used when cutting

Texturising Scissors can be used for thinning, always use on a diagonal angle to avoid any blunt lines

Layer Extensions into the client's hair to make them look and feel natural


For Wavy Hair to look its best use the same product you would use on the client's wavy hair ie. Mousse / Sea Salt Spray

The Wave will drag down if the layers are too long

If their hair is frizzy/spiral – please order the WW (Waterwave) Hair

Wavy Hair is slightly different in colour due to the perming process

ALWAYS recommend a MOISTURE SHAMPOO & CONDITIONER. We recommend “Silk” OR “MUK” products – Deep Moisturising Shampoo, Deep Moisturising Conditioner, Leave-In Moisturiser, Intense Hydrating Treatment and Shine Spray alternatively you can use your OWN In Salon Products (NO PROTEIN to be used as a treatment – this strips the cuticle)

A six week trim is always advised to keep the ends in good condition include the Hair Extension Brush – ADVISE CLIENT to Brush from Roots to Ends to prevent matting

PLATINUM LOCKZ will be attending the 2018 hair expo over this long weekend. We will have short delays. ZIPPAY is unavailable until 9am Dismiss