Terms & Conditions
GENERAL CONDITIONS OF SALE
- Please check your goods thoroughly, any damages/faulty products should be advised within 24hrs
- Hair cannot be accepted back it is has been coloured/toned incorrectly
- All returned goods will be replaced or a full credit, less shipping costs, will be applied against future purchases – no refunds given
- All products must be returned in original packaging
- Shipping costs will be invoiced for replacement items
- Goods remain the property of Platinum Lockz Hair Extensions & Supplies until Invoice is paid in full
- All hair is sold on the condition that the purchaser thoroughly wash and check the hair to ensure satisfaction with the quality BEFORE it is applied to the wearer and BEFORE the bands are removed
- We do not accept returns after the hair has been applied to the new wearer
- Platinum Lockz Extensions are only guaranteed if applied using Platinum Lockz receommeded products.
- Please note: From time to time there may be variations in colour baths which are beyond our control
- Wavy Hair – Due to the perming solution sometimes the colour is slightly different, please check and return if not happy.
- ALWAYS apply colour to DAMP hair
- Use Semi Permanent Colours only
- ALWAYS carry out a TEST STRAND before applying (No responsibility will be taken by the supplier for incorrect colouring/toning)
- Do not Bleach
- Do not Perm
- For the best results always Razor Cut
- ONLY Sharp Razors to be used when cutting
- Texturising Scissors can be used for thinning, always use on a diagonal angle to avoid any blunt lines
- Layer Extensions into the clients hair to make them look and feel natural
- For Wavy Hair to look its best use the same product you would use on the clients wavy hair ie. Mousse / Sea Salt Spray
- The Wave will drag down if the layers are too long
- If their hair is frizzy / spiral – please order the WW (Waterwave) Hair
- Wavy Hair is slightly different in colour due to the perming process
- ALWAYS recommend a MOISTURE SHAMPOO & CONDITIONER. We warant Platinum Lockz Shampoo and Conditioner products – Deep Moisturising Shampoo, Deep Moisturising Conditioner, Leave In Moisturiser, Intense Hydrating Treatment and Shine Spray alternatively you can use your OWN In Salon Products (NO PROTEIN to be used as a treatment – this strips the cuticle)
- A 6 week trim is always advised to keep the ends in good condition
- Brush from Roots to Ends to prevent matting .
Platinum Lockz Hair Extensions & Supplies and it’s Employees Take NO Liability for your hair Extensions once applied.